Mintoak ServiceDesk

How can merchant acquirers

reduce support costs by empowering merchants 

to raise and track service requests?

Mintoak ServiceDesk's merchant self-service feature enables acquirers to help SMEs raise and track service requests, access FAQs, and order devices like Soundboxes and POS terminals, all via one white-labeled merchant payments app.

Empower SMEs to raise and track service requests to closure through one merchant payments app

Provide SMEs with easy access to interactive FAQ support for quick query resolution

Enable seamless integration with Mintoak ExploreNow to provide interactive feature education

Allow merchants to order paper rolls, update GSTIN, email id and more via the white-label merchant payments app

Key Features

Faster issue resolution by streamlining dispute management

Scalable support for a growing merchant base with our merchant-support feature

Driving better product adoption and feature utilization.

Business Impact 

We offer a comprehensive, digitized merchant support and ticketing feature that empowers banks to provide 24/7 merchant assistance, streamline service request management, and reduce merchant support costs for banks, all while enhancing merchant engagement and operational efficiency through real-time tracking, interactive education, and scalable support. 

Provide 24/7 merchant assistance

Streamline service request management

Reduce support costs

Why Choose Us?

Explore Products

Mintoak ServiceDesk: Enables merchants to raise tickets, access FAQs & order devices - helping acquirers reduce merchant support costs at scale.

ServiceDesk|Enable SMEs to raise and track service requests 

Every inbound support call or branch visit has a real cost. ServiceDesk enables merchant support automation for the most common scenarios- payment queries, device issues, GSTIN updates, paper roll orders- handled digitally through the app. This lets banks reduce merchant support costs as their portfolio grows, without increasing headcount or compromising service quality.

How does ServiceDesk help banks reduce merchant support costs at scale?

ServiceDesk is a merchant self-service feature banks can white-label within their existing app. Merchants can raise and track service requests, access interactive FAQs, order Soundboxes and POS terminals, update business details, and access feature education through [ExploreNow](https://www.mintoak.com/products/mintoak-explorenow) - all without agent intervention. It also acts as a device ordering platform directly within the app.

What self-service capabilities does ServiceDesk offer merchants?

ServiceDesk operates as a structured merchant ticketing system, giving both merchants and internal teams full visibility into every service request. Merchants raise tickets through the app, track status in real time, and receive updates at each resolution stage. For acquiring teams, aggregated ticket data helps identify recurring issues and proactively reduce merchant support volumes over time.

How does ServiceDesk's merchant ticketing system work for acquiring teams?

Yes. ServiceDesk provides merchants with easy access to interactive FAQs for quick query resolution - reducing routine queries without call center involvement and keeping merchants unblocked. It also integrates with Mintoak ExploreNow to deliver interactive feature education directly within the same app experience.

Does Mintoak ServiceDesk include FAQ support for merchants?

Yes. ServiceDesk is a white-label module built into Mintoak's merchant app that banks and acquirers can deploy fully branded within their existing infrastructure. It integrates cleanly with SmartPayments, DigiOnboard, and other Mintoak products - so banks don't need separate support infrastructure or third-party redirects. 

Key Features

Frequently Asked Questions