How can merchant acquirers
reduce support costs by empowering merchants
to raise and track service requests?
Mintoak ServiceDesk
Enables acquirers to help SMEs raise and track service requests, access FAQs, and order devices like Soundboxes and POS all via one merchant app.
Key Features
Empower SMEs with the ability to raise and track service requests to closure.
Provide SMEs with easy access to interactive FAQs for quick query resolution.
Enable seamless integration with Mintoak ExploreNow to provide interactive feature education.
Allows merchants to order paper rolls, update GSTIN, email id etc.
Business Impact
Faster issue resolution by streamlining dispute management.
Scalable support for a growing merchant base.
Driving better product adoption and feature utilization.
Why Choose Us?
We offer a comprehensive, digitized support solution that empowers banks to provide 24/7 merchant assistance, streamline service request management, and reduce support costs, all while enhancing merchant engagement and operational efficiency through real-time tracking, interactive education, and scalable support.
Provide 24/7 merchant assistance
Streamline service request management
Reduce support costs
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