Mintoak ServiceDesk

How can merchant acquirers

reduce support costs by empowering merchants 

to raise and track service requests?

Enables acquirers to help SMEs raise and track service requests, access FAQs, and order devices like Soundboxes and POS all via one merchant app.

Empower SMEs with the ability to raise and track service requests to closure.

Provide SMEs with easy access to interactive FAQs for quick query resolution.

Enable seamless integration with Mintoak ExploreNow to provide interactive feature education.

Allows merchants to order paper rolls, update GSTIN, email id etc.

Key Features

Faster issue resolution by streamlining dispute management.

Scalable support for a growing merchant base.

Driving better product adoption and feature utilization.

Business Impact 

We offer a comprehensive, digitized support solution that empowers banks to provide 24/7 merchant assistance, streamline service request management, and reduce support costs, all while enhancing merchant engagement and operational efficiency through real-time tracking, interactive education, and scalable support.

Provide 24/7 merchant assistance

Streamline service request management

Reduce support costs

Why Choose Us?

Explore Products

We enable acquirers to help SMEs raise and track service requests, access FAQs, and order devices like soundboxes and PoS—all via one merchant app.

ServiceDesk|Enable SMEs to raise and track service requests 

Every inbound support call or branch visit has a real cost. ServiceDesk enables merchant support automation for the most common scenarios- payment queries, device issues, GSTIN updates, paper roll orders- handled digitally through the app. This lets banks reduce merchant support costs as their portfolio grows, without increasing headcount or compromising service quality.

How does ServiceDesk help banks reduce merchant support costs at scale?

ServiceDesk is a merchant self-service feature banks can white-label within their existing app. Merchants can raise and track service requests, access interactive FAQs, order Soundboxes and POS terminals, update business details, and access feature education through [ExploreNow](https://www.mintoak.com/products/mintoak-explorenow) - all without agent intervention. It also acts as a device ordering platform directly within the app.

What self-service capabilities does ServiceDesk offer merchants?

ServiceDesk operates as a structured merchant ticketing system, giving both merchants and internal teams full visibility into every service request. Merchants raise tickets through the app, track status in real time, and receive updates at each resolution stage. For acquiring teams, aggregated ticket data helps identify recurring issues and proactively reduce merchant support volumes over time.

How does ServiceDesk's merchant ticketing system work for acquiring teams?

Yes. ServiceDesk includes a configurable merchant FAQ chatbot covering payment flows, settlement timelines, device setup, and more. The interactive layer resolves the majority of routine queries without agent involvement- keeping merchants unblocked and transacting. This merchant support automation reduces inbound volumes, freeing human agents to focus on complex issues that genuinely need intervention.

Does Mintoak ServiceDesk include FAQ and chatbot support for merchants?

Yes. ServiceDesk is offered as a white-label merchant support portal banks can deploy fully branded within their existing merchant app. As part of the Mintoak platform, it integrates cleanly with [SmartPayments](https://www.mintoak.com/products/mintoak-smartpayments), [DigiOnboard](https://www.mintoak.com/products/mintoak-digionboard), and other products- so banks don't need separate support infrastructure or third-party redirects for their SME merchant base.

Key Features

Frequently Asked Questions