Job Description

KEY RESPONSIBILITIES

1. Backend Java Engineering Leadership • Lead and mentor a Staff Engineering Manager who oversees multiple Team Leads and their engineering squads. • Drive architecture, design reviews, and technology decisions for Java -based microservice applications serving multiple enterprise clients. Establish and enforce engineering best practices - code quality, testing standards, CI/CD pipelines, and API design guidelines. • Ensure on -time, high -quality delivery of features and enhancements across all client portfolios. • Own talent development: performance reviews, career progression frameworks, and hiring for the engineering organisation. • Foster a culture of accountability, collaboration, and continuous improvement within the engineering teams. • Track KPIs such as sprint velocity, density, code coverage, and deployment frequency.

2. Release Management • Own the end -to-end release lifecycle - planning, scheduling, risk assessment, execution, and post -release reviews. • Define and maintain release governance processes to ensure zero downtime deployments for client -facing microservices. • Coordinate cross -team release readiness, including code freeze, regression sign -off, and go/no -go decisions. • Work closely with DevOps/SRE teams to optimise CI/CD pipelines, deployment automation, and rollback strategies. • Maintain release calendars and communicate proactively with stakeholders and clients on release windows and impacts. • Drive continuous improvement in release predictability, lead time, and change failure rate.

3. Client Support Operations • Oversee a dedicated support function comprising a Team Lead and two support engineers handling client -raised tickets. • Define SLA/SLO frameworks and ensure adherence to response, resolution, and escalation timelines. • Drive root -cause analysis (RCA) and permanent fix processes for recurring production issues. • Establish support triage protocols, knowledge -base hygiene, and runbook documentation. • Serve as the senior escalation point for critical P1/P2 client incidents, coordinating cross -functional resolution. • Report on support metrics (ticket volume, MTTR, SLA compliance) to senior leadership and clients.

Skills and Experience

• 13+ years of overall software engineering experience with at least 5 years in engineering leadership or management roles. • Strong hands -on background in Java (Spring Boot, Spring Cloud, or equivalent enterprise Java frameworks). • Proven experience managing multi -tiered engineering organisations (managers, team leads, and individual contributors). • Deep expertise in microservices architecture, RESTful APIs, event -driven systems, and distributed systems design. • Solid experience owning or co -owning release management in a multi - client or multi -product environment. • Track record of managing client -facing support operations and maintaining SLA compliance. • Experience with cloud platforms (AWS / Azure / GCP) and containerisation (Docker, Kubernetes). Strong understanding of DevOps principles, CI/CD toolchains (Jenkins,GitLab CI, GitHub Actions), and observability stacks. • Excellent stakeholder management, executive communication, and cross - functional collaboration skills. • Experience in LLM and Agentic Engineering is a plus.

PREFERRED QUALIFICATIONS

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. • Exposure to ITIL or other service management frameworks for support operations. • Experience with multi -tenant SaaS or client -specific managed service delivery models. • Familiarity with JIRA, Confluence, or similar project and knowledge management tools. • Certifications in cloud (AWS Solutions Architect, Azure DevOps, etc.) or agile/lean frameworks (SAFe, PMP, CSM).