Job Description

KEY RESPONSIBILITIES

Backend Java Engineering Leadership

• Lead and mentor a Staff Engineering Manager who oversees multiple Team Leads and their engineering squads.
• Drive architecture, design reviews, and technology decisions for Java based microservice applications serving multiple enterprise clients. Establish and enforce engineering best practices - code quality, testing standards, CI/CD pipelines, and API design guidelines.
• Ensure on -time, high -quality delivery of features and enhancements across all client portfolios.
• Own talent development: performance reviews, career progression frameworks, and hiring for the engineering organisation.
• Foster a culture of accountability, collaboration, and continuous improvement within the engineering teams.
• Track KPIs such as sprint velocity, density, code coverage, and deployment frequency.

2. Release Management

• Own the end -to-end release lifecycle - planning, scheduling, risk assessment, execution, and post -release reviews.
• Define and maintain release governance processes to ensure zero downtime deployments for client -facing microservices.
• Coordinate cross -team release readiness, including code freeze, regression sign -off, and go/no -go decisions.
• Work closely with DevOps/SRE teams to optimise CI/CD pipelines, deployment automation, and rollback strategies.
• Maintain release calendars and communicate proactively with stakeholders and clients on release windows and impacts.
• Drive continuous improvement in release predictability, lead time, and change failure rate.

Client Support Operations

• Oversee a dedicated support function comprising a Team Lead and two support engineers handling client -raised tickets.
• Define SLA/SLO frameworks and ensure adherence to response, resolution, and escalation timelines.
• Drive root -cause analysis (RCA) and permanent fix processes for recurring production issues.
• Establish support triage protocols, knowledge -base hygiene, and runbook documentation.
• Serve as the senior escalation point for critical P1/P2 client incidents, coordinating cross -functional resolution.
• Report on support metrics (ticket volume, MTTR, SLA compliance) to senior leadership and clients.

Skills and Experience

• 13+ years of overall software engineering experience with at least 5 years in engineering leadership or management roles.
• Strong hands -on background in Java (Spring Boot, Spring Cloud, or equivalent enterprise Java frameworks).
• Proven experience managing multi -tiered engineering organisations (managers, team leads, and individual contributors).
• Deep expertise in microservices architecture, RESTful APIs, event -driven systems, and distributed systems design.
• Solid experience owning or co -owning release management in a multi - client or multi -product environment.
• Track record of managing client -facing support operations and maintaining SLA compliance.
• Experience with cloud platforms (AWS / Azure / GCP) and containerisation (Docker, Kubernetes). Strong understanding of DevOps principles, CI/CD toolchains (Jenkins,GitLab CI, GitHub Actions), and observability stacks.
• Excellent stakeholder management, executive communication, and cross - functional collaboration skills.
• Experience in LLM and Agentic Engineering is a plus.

PREFERRED QUALIFICATIONS

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Exposure to ITIL or other service management frameworks for support operations.
• Experience with multi -tenant SaaS or client -specific managed service delivery models.
• Familiarity with JIRA, Confluence, or similar project and knowledge management tools.
• Certifications in cloud (AWS Solutions Architect, Azure DevOps, etc.) or agile/lean frameworks (SAFe, PMP, CSM).