Mintoak is a leading embedded fintech backed by India's banks, empowering SME merchants with a modular, cloud-native, API-first platform for seamless payment acceptance and commerce solutions. Our platform reconnects banks with over 2.8 billion merchants, offering card, QR, UPI, and remote payments, transaction reports, instant settlements, and access to pre-approved loans and credit cards, all from one trusted source.

Atmanirbhar Dukandar aims to deliver impactful stories of Indian MSMEs powered by Mintoak where we highlight the real-life impact Mintoak has made in empowering these businesses to grow and become more efficient.

One such #AtmanirbharDukandar is Mr. Virendra Shetty, Manager of Ratnagiri Bar and Restaurant.

Ratnagiri Bar and Restaurant is a well-established dining establishment with three locations in Andheri, Chembur and Bandra. Owned by Veena Shetty and managed by Virendra Shetty, the restaurant group's success is built on a strong commitment to customer service and adapting to modern technology. Before the COVID-19 pandemic, the restaurant accepted payments primarily through credit and debit cards. However, the pandemic prompted a significant shift in customer behaviour and expectations. With the need for contactless and remote payment options, Veena Shetty and Virendra Shetty decided to implement a digital solution to streamline their payment process.

1. Which mode of payment did you use before our services?

Before adopting your services, we primarily accepted payments through cash and card. The use of cash and card payments was a common practice in our industry. We were hesitant to trust online payment methods due to concerns about fraud and security. However, as the COVID-19 pandemic shifted customer behaviour towards contactless and remote payments, we realized the need to explore digital payment solutions that would be secure and user-friendly.

2. Is there a feature that has helped you & your business in particular?

Certainly, one of the key features that has greatly benefited our business is the ability to accept payments through UPI, QR code and SMS Pay for accepting remote payments during home deliveries. This feature has been invaluable, especially during the pandemic, as it offers our customers a convenient way to make remote payments. It not only caters to their preferences for a contactless payment experience but also provides us with a secure and streamlined method for processing payments.

Additionally, we can keep track of transactions that happened throughout the day via different modes of payments with the daily transaction summary feature. This feature has particularly benefited us as it offers real-time insights into our daily revenue.

3. Is it technologically challenging to use our services?

No. It has been a smooth and hassle-free experience for our staff. They have quickly adapted to the app and find it easy to navigate. Your user-friendly interface makes it accessible for our staff.