As India’s leading trusted merchant solution fintech backed by banks, our mission has been to serve and empower the SME merchants in India. Mintoak is an embedded FinTech company that has built a modularised, cloud-native and API-first platform that enables Indian banks to empower their merchant base with seamless payment acceptance and commerce enablement solutions driven by technology.

Offering a platform that goes beyond what a digital payment acceptance infrastructure allows banks to reconnect with their merchants. We have empowered over 2.8 billion merchants who can accept Card, QR, UPI, and remote payments, generate customized transaction reports for multiple terminals, instantly settle their payments, and avail pre-approved loans, credit cards, FDs, etc. from one single trusted platform, delivered by banks in India which is powered by Mintoak.

One such #AtmanirbharDukandar is Dr. Priti Shah who is Revolutionizing Healthcare.

Dr. Priti Shah, an MBBS, MD in Anaesthesiology, is the Medical Director of Sapna Healthcare - a multi-speciality hospital in Ghatkopar West, Mumbai, which she has been running successfully with her husband for the past 25 years. Her vision was to open a hospital that could cater to anyone in need of medical expertise, and today Sapna Healthcare has grown from a small 13-bed facility to a 50-bed hospital that takes care of all kinds of patients. She was also a lecturer at Rajabadi and Somaya Hospital for a year at the start of her career, and she has come a long way.

Dr. Priti's story is an inspiring example of a woman trying to revolutionize the healthcare sector, which is typically male-dominated. Her hospital is proof that merchants and technology can uplift society and pave the way for working women. One of Dr. Priti's key strategies was to locate the hospital near the highway, enabling them to cater to medical emergencies promptly. She is available 24 hours a day; time is not of consequence because her patients are of utmost priority to her.

1. Dr. Priti Shah's secret to creating a safe and empowering workplace for her 95% female staff?

Yes, you heard it right. Dr. Priti’s team is composed of 95% women! Being a female entrepreneur, she understands the value of managing both family and business. She does not hesitate to make the necessary adjustments in shifts to support all working women at her hospital, regardless of their job roles. She aims to provide a secure environment for her staff and is always willing to adjust their work schedules to balance their professional and personal lives.

2. Dr. Priti’s advice for working moms?

Work for yourself. Fight for your dreams. Never go to bed without resolving any issues with your family. We can and have to do it all.

3. What is the best part of Dr. Priti’s day?

Talking to her children over a cup of coffee and discussing what happened that day together is something that she cherishes the most. Her family has a rule not to go to bed without resolving any issues - now that’s something we could all learn from!

Despite feeling guilty about not being able to give enough time to her children, Dr. Priti's hard work has inspired them to achieve their dreams. Her dream is to see her children join Sapna Healthcare Centre as doctors and grow Sapna Healthcare Center by 10 folds. Both her kids have completed their MBBS and are studying further to make a difference in the healthcare industry alongside their parents. Dr. Priti and her husband are doctors, so they spend a lot of time together, from managing the hospitals to attending conferences away from home. The fact that they both were in the same profession but had different specializations helped them bond better and made things easier personally and professionally.

4. How has technology helped Dr. Priti manage her hospital?

COVID-19 changed people's payment habits. Patients preferred scanning their QR codes through UPI-enabled payment apps. The hospital cashier was able to view transactions in real-time on the merchant payment app powered by Mintoak and delivered by Indiua’s leading private bank and efficiently reconcile payments across multiple payment modes. This helped them streamline the overall payment operations at Sapna Healthcare.