Mintoak SoreScore

How can banks help SMEs to 

use customer feedback to improve

their services?

Enables acquirers to empower merchants with customer feedback and ratings, helping SMEs improve customer satisfaction, product offerings and optimize performance across outlets.

Mintoak StoreScore

Offer real-time feedback and ratings across outlets

Help merchants analyze & improve the performance of low-rated outlets

Provide a comprehensive customer experience management platform.

Key Features

Increased merchant loyalty and retention

Higher app stickiness and engagement

Business Impact 

We are not only solving for payments but diversifying your merchant offering in one single app with value-added services (VAS). 

VAS cluster

Modular architecture 

White-labeled solution

Why Choose Us?

Explore Products

With our VAS offering, we enable acquirers to help SMEs with customer feedback and ratings, across outlets from one single merchant app.

StoreScore|Empower SMEs with customer feedback across stores

StoreScore gives merchants real-time customer feedback and ratings across all their outlets. The continuous, structured feedback loop helps SMEs understand how their stores are performing from the customer's perspective and take informed action to improve satisfaction, product offerings, and service quality where it's needed most.

How does StoreScore's store rating system work for retail merchants?

StoreScore provides a multi-outlet feedback tracking dashboard that consolidates customer ratings across all locations into a single view. Business owners and area managers can compare store performance, identify low-rated outlets, and track whether interventions improve customer satisfaction scores over time - making it particularly valuable for retail chains, franchise networks, and regional distributors needing outlet-level visibility at scale.

How does StoreScore support multi-outlet feedback tracking for SMEs?

StoreScore enables merchants to analyse feedback and act on it, particularly for low-rated outlets that need attention. By making customer satisfaction data readily available and actionable, it empowers SMEs to continuously optimise their service and product offerings, driving better customer experiences across every location they operate.


How does StoreScore help merchants improve store performance over time?

When merchants actively use StoreScore to track and improve customer satisfaction, it drives higher app stickiness and engagement - strengthening merchant retention on the bank's platform. For acquirers, a merchant that relies on the app for operational improvement beyond payments is a more loyal, higher-value portfolio asset.

How does StoreScore benefit acquiring banks?

Yes. StoreScore is a modular, white-label merchant feedback solution part of Mintoak's VAS cluster - deployable fully branded within the bank's existing merchant app. It enables acquirers to offer SMEs a customer feedback and ratings capability without building separate infrastructure, deepening the bank's value proposition to its merchant base.

Key Features

Frequently Asked Questions